Our patients often tell us about forgetting they have their hearing aids in. For example, they’ll get in the shower and then remember the hearing aids are still in their ear, so they just take it out and just set it on the counter. In reality, the battery needs to be taken out and placed in a special hearing aid drying pack. If a drying pack is not available, the next best thing is to place the hearing aid where it can sit in a dry place, such as a window sill where the sun can warm it.
Remember, microwaves are not the place for hearing aids. One of our patients happened to get in a swimming pool with his hearing aids in. To dry them off, he took it home and put it in the microwave, which resulted in the hearing aid exploding!
If you have small children or pets, your hearing aids need to be kept up on a shelf when they are not in use. Dogs love to chew on them and cats love to play with them. It's a good idea to keep them in the box they came in when not being used. Small children don't usually play with hearing aids, but they do tend to put the batteries in their mouth. When that happens, you must call a doctor. Even though hearing aid batteries are very small, they are extremely caustic and can cause major harm if put in the mouth or swallowed.
Generally, hearing aids are pretty sturdy and durable. If a hearing aid is dropped on a hard surface it can break or the microphone or speaker can be damaged. If a hearing aid is dropped or stepped on, it should be brought in to be looked at.
Today's hearing aid batteries are very small. They are not like watch batteries and they require a lot more energy. Batteries now are made with a chemical that requires air and more chemicals are used in the batteries.
Hearing aid batteries range in size from the largest, labeled 675, down to 13, 312 and 10 being the smallest. A size 5 battery is currently in production, but will not last very long. Size 5 batteries will be used in very small deep canal hearing aids.
Hearing aids have their own individual serial numbers. The manufacturer has a record of the serial numbers and who they belong to. We also keep a record of the serial numbers in our office. If the hearing aid is lost, it is a good idea for us to know the circumstances on how it was lost. If it is under warranty we can send the serial number to the manufacturer and it can usually be replaced with a deductible charge for the cost of replacement.
Hearing aids that have been made all-in-the-ear have been scanned with a laser and digitally stored. These records are kept for up to three years. If needed we can send a loss and damage report, and the manufacturer will remake the hearing aids from the scan that have been made from the ear mold.
Our hearing aids come with warranties for repair, loss, and damage. Our premium EarQ hearing aids come with the EarQ Secure 4-Year Warranty, which includes 4 year loss and damage). All premium devices also include batteries for 2 years. Mid-range hearing aids come with a 2-year loss and damage warranty and 2-year repair warranty and one year of batteries. The entry level hearing aids come with a one year loss and damage and a 2-year repair and warranty. Batteries are not included with entry-level hearing aids.